In today's transportation spend management landscape, many providers offer sophisticated technology platforms—but at Loop, we believe that technology alone isn't enough.
What truly sets Loop apart isn’t just our advanced platform—it’s the dedicated human expertise that comes with it. At Loop, Customer Success isn’t a support function; it’s a strategic arm of your business, embedded in your journey and deeply invested in your outcomes. Here's why our customer-first approach makes all the difference in transforming your transportation spend management.
Customer success: The heart of our approach
While industry trends have pushed many FAP providers toward fully automated solutions with minimal human support, we have taken a fundamentally different path.
We've built our entire business model around being an extension of your team. Our mission is clear: unlock value, reduce friction, and drive lasting results.
We are partners in your success
- Dedicated team members who know your business: Unlike competitors where reaching customer support feels like pulling teeth, Loop assigns specific team members to your account who understand your unique challenges and goals
- Always accessible expertise: When you have questions or need support, you'll speak with real people who know your account—not an anonymous support queue
- Proactive guidance, not passive service: We anticipate needs and help you stay ahead of risks with regular check-ins, opportunity identification, and strategic planning.
- Supply chain experts who speak your language: Our team brings deep industry knowledge from across data science, analytics, and logistics, ensuring you're working with people who truly understand your world
- Ownership of the full post-sale journey: From onboarding to expansion, Customer Success leads your experience with continuity, context, and care
To quote Mary Lookebill from Great Dane,
“We always appreciate how rapidly someone from Loop responds. No matter how big or small, someone is there to help us work through it. It makes us feel like a high priority. Everyone at Loop is wonderful to work with.”
AI-powered technology that empowers your team
Our exceptional customer success team is equipped with industry-leading technology designed to make their expertise even more valuable to you:
- Intelligent automation that handles the routine: Our AI system automates up to 99% of invoice processing, freeing your team from tedious tasks
- Integrated Visibility: Loop connects siloed data streams into a single source of truth, giving our Customer Success team immediate insights they need to spot issues—and opportunities—before you even notice them.
- Exception management that prioritizes what matters: Our system automatically flags the most important issues, ensuring our team focuses and alerts you on what will make the biggest difference to your business
- Continuous Improvement: As your business evolves, so does your Loop experience. We reflect, adapt, and raise the bar on value delivered over time.
Proof in performance
The true impact of Loop's human-centered approach isn't just philosophy - its proven performance.
- GILLIG reduced transportation spend by 6% in their first year with Loop, with their customer success manager identifying carrier compliance issues that had gone unnoticed for years
- Clemens eliminated 90% of their manual invoice processing within 90 days of implementation, driven by tailored onboarding and strategic guidance
- Great Dane recovered 2% in transportation costs while their dedicated Loop analyst developed custom reporting that aligned perfectly with their unique KPIs
"We blew our ROI out of the water this year... The team here enjoys Loop, it's been a savior here. We really appreciate it and look forward to next year."- Ed Zobel, Transportation Manager at Clemens
A partnership built on values
Our commitment to your success isn't just a business strategy—it's rooted in our core values at Loop:
- Grow together: We succeed only when you succeed, creating alignment that drives results
- Respect the domain: We honor your expertise while bringing our own, creating a partnership of equals
- Assume positive intent: We approach every challenge with the belief that we're all working toward the same goal
- Be a driver, not a passenger: We take ownership of your success, never waiting for problems to solve themselves
- From complexity, find simplicity: We make the complicated world of transportation spend management clear and manageable
Why now, why Loop?
Transportation costs make up 10–25% of supply chain spend, yet it remains one of the least optimized areas of business. At Loop, we believe success in freight audit and pay isn't just about invoices and exceptions—it's about clarity, control, and confidence.
We don’t just provide a platform. Our combination of dedicated customer success teams and AI-powered technology transforms transportation from an opaque cost center into a strategic advantage.
When you choose Loop, you’re not just getting tech. You’re gaining a true strategic partner who shows up, drives value, and champions your success.
One of our clients switched to Loop after too much frustration and too many costly mistakes. “[Our legacy FAP’s] problem is garbage in; garbage out. They do too much paper handling and they're [making mistakes]. It’s not helping me analyze anything. There's more work after more work to try to get them to get me what I need. Sometimes they pay my vendors late. One time they were $100,000 dollars behind.”
Beyond technology
Don’t settle for a transactional platform. Choose Loop, where dedicated professionals, advanced tech, and shared success plans come together to drive meaningful results.
When you partner with Loop, you gain:
- Named Customer Success experts who know your business
- Clear, quarterly-aligned success metrics and value realization plan
- End-to-end partnership—from onboarding to advocacy
- Proactive risk and opportunity management, not just issue resolution
Ready to experience the difference a true partnership can make in your transportation spend management? Discover how Loop can transform your approach to freight audit and pay today.
